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City Osteopaths Privacy Policy

City Osteopaths Privacy Policy


City Osteopaths is committed to complying with the New Zealand Government Legislation Act and the privacy provisions of all applicable legislation.

City Osteopaths Privacy Policy

The Privacy Policy of City Osteopaths Ltd applies to any and all personal information collected by City Osteopaths. We recognise the importance of protecting and safeguarding users' privacy, which is why we are committed to complying with necessary legislation governing the privacy of personal information collected by businesses.

What We Collect

We may collect the following information:

  • Name

  • Contact information including email address and phone number

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/ or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal Record Keeping

  • We may use the information to improve our products and services


We are committed to ensuring any information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

Security Cameras

We are committed to providing a safe and secure environment to protect our employees and customers. These cameras will may record video only, no audio. All cameras may operate 24 hours a day, 7 days a week. There Is restricted access to the footage and the practice manager is the only one to have full access to the camera system. Footage remains on the drive for 7 days before being overwitten. Cameras are installed and operated for one or more of the following reasons:

  • Facilitate employee and public safety.

  • Improve security and steer criminal activity within the premises.

  • Protect the business's fittings/fixtures and assets.

  • Monitor trespass or unauthorised access to the premises.

Control your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. If you believe that any information we are holding is incorrect or incomplete, please email us as soon as possible, as we will promptly correct any information found to be incorrect.

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.


Collecting information

When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.

We will advise individuals or the purpose for which their personal information is collected.

If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.

Disclosing information

We will only disclose personal information in accordance with the Privacy Act.

This means that personal information may be disclosed:

  • For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,

  • Where we have the consent of the individual to do so,

  • As required by law, or

  • Under other circumstances where permitted under the Act.

In the course of our business activities, we may need to disclose some of your personal information to relevant staff.

We take care at the front desk to not use the full name of a patient out loud when there are people in the waiting room.

Unauthorised disclosure or access

As City Osteopaths is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.


We will always provide individuals with a nil-cost way of contacting us to register a request to “opt -out” from receiving any product offers.

Access to personal information

Individuals will be able to access their personal information upon verbal in person or written request. However City Osteopaths may occasionally need to deny access to information in accordance with the exemptions contained in the Act.


Our goal is to protect the personal information collected by City Osteopaths and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.

We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.

Data Quality

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

Privacy Inquiries

Privacy related inquiries or concerns can be directed to the clinic manager -

Availability and review of Policy

We will make our privacy policy available online at all time and will provide a link to this policy from our Intake forms.

This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.